Privacy Policy
Last updated: October 21, 2026
Kova Mobility LLC (“Kova,” “we,” “us”) operates kovamobility.com and the related transportation services. This Privacy Policy explains what we collect, the tools that collect it, how we use it, and your choices.
Information You Give Us
When you apply for membership, request a Party Pass, apply to drive, or contact us, we collect what you type into the form: for example your name, email address, phone number, pickup and destination addresses, preferred schedule and any notes. Driver applicants also answer questions about their vehicle, insurance, license and availability.
How Our Forms Are Processed
Form submissions are sent to a Cloudflare Worker (a small server program run by Cloudflare on our behalf). The Worker saves your submission to our private applicant database (Airtable) and emails it to the Kova team (sent through Resend). A person at Kova reads every submission.
Address Autocomplete (Google Maps)
The membership application and the Party Pass booking form use Google Maps Places autocomplete. As you type an address, the characters you type are sent to Google to suggest matching addresses. Google’s use of that data is covered by the Google Privacy Policy. The distance and zone shown on the application are an estimate; we confirm your zone by one-way driving distance when we review your route.
Analytics Tools
We use these tools to understand how visitors use the site:
- Google Analytics 4, loaded through Google Tag Manager. Collects pages visited, approximate location, device and browser type, referring site and timestamps, plus events such as form submissions and button clicks. It sets cookies.
- Microsoft Clarity. Records sessions (clicks, scrolling, mouse movement and the page as you saw it) and produces heatmaps so we can find problems in the design. It sets cookies.
- Ahrefs Web Analytics. Counts page views and referring sites.
Cookies and Your Choices
The first time you visit, a banner lets you accept or decline analytics. If you decline, we tell Google Analytics to stop using analytics and advertising storage and tell Microsoft Clarity not to set cookies, and we remember your choice on that browser. You can also block or clear cookies in your browser settings at any time.
How We Use Your Information
- To review applications, confirm routes, manage memberships and provide rides
- To contact you about your request, your rides and your account
- To improve the website and our service
- To comply with legal obligations, enforce our terms and prevent fraud
Calls and Text Messages (SMS)
When you submit a form with your phone number, you agree that Kova may call or text you about your request, your rides and your account. These are not marketing messages. Message frequency varies with your bookings. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Consent to calls or texts is not a condition of any purchase. We do not sell or share your phone number for third-party marketing.
Sharing
We do not sell your personal information. We share it only with the service providers named above and with payment processors that help us run the service, with the independent driver assigned to your ride (your name, pickup details and phone number), and when the law requires it.
Data Retention
We keep personal information for as long as we need it to provide the service and meet legal obligations. You can ask us to delete your data at any time.
Contact Us
For privacy questions or data requests, contact us at (850) 348-0759 or info@kovamobility.com.
Terms of Service
These Terms of Service ("Terms") govern your use of Kova Mobility's website, services, and membership. By accessing or using our services, you agree to be bound by these Terms.
Eligibility
You must be at least 18 years old with a valid photo ID to use Kova Mobility services. Memberships require a pickup address within our service area. You are responsible for providing accurate information during application and membership.
Membership Commitment
Memberships are subscription-based with defined billing cycles (biweekly). You agree to maintain a valid payment method and allow us to charge your account according to your selected plan. Route consistency is fundamental to our service.
Payment and Billing
Payment is due in advance for each billing cycle. We accept major credit cards and will notify you before attempting payment. Failed payments may result in service suspension. Overpayments or refunds will be credited to future billing cycles.
Cancellation Policy
Every membership has a 90-day minimum. After that, members may cancel at the end of their current billing cycle with 7 days' notice. Cancellations within the billing cycle are not eligible for prorated refunds. Early cancellation requests must be submitted via email to info@kovamobility.com.
Service Limitations
Kova Mobility is not responsible for delays caused by traffic, weather, mechanical issues, or circumstances beyond our control. If a member cannot use scheduled routes for more than 3 consecutive weeks, membership may be terminated.
Kova Ride Promise
We text you when your ride is on the way. If your pickup is more than 10 minutes late without notice, or doesn’t show, that ride is credited to your next billing cycle and we reimburse the backup ride you take instead, up to $40. Notice means we contact you at least 30 minutes before your pickup time. The promise covers lateness we didn’t tell you about; it doesn’t apply to delays we notified you of in advance, road closures or emergencies.
Service Hours
Core & Plus: 6AM–midnight · Black Label & Party Pass: 6AM–3AM.
Liability Disclaimer
Kova Mobility is provided "as is" without warranties. We are not liable for indirect, consequential, or incidental damages. Our total liability is limited to the amount paid for services in the 30 days prior to the claim.
Dispute Resolution and Arbitration
Please contact us first at info@kovamobility.com so we can try to resolve any concern informally. If we can’t resolve it within 30 days, you and Kova Mobility LLC agree that any dispute arising out of or relating to these Terms, your membership, a Party Pass booking or our services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.
Individual claims only. Arbitration will be conducted on an individual basis. You and Kova each waive the right to bring or take part in any class action, collective action or representative proceeding, and the arbitrator may not consolidate claims of more than one person.
Small claims. Either party may instead bring an individual claim in small claims court in Bay County, Florida, if the claim qualifies there.
These Terms are governed by the laws of the State of Florida. Claims must be brought within one year after they arise. If any part of this section is found unenforceable, the rest remains in effect, except that if the class action waiver is found unenforceable, this arbitration section does not apply to that claim.
Price Lock
Price lock: your biweekly membership rate is fixed for as long as your membership stays active. Changes to these Terms will never increase an active member’s rate. The only thing that can change what you pay is a zone change caused by a new pickup or destination address you ask us to make (see Route and Schedule Changes below).
Modifications to Terms
We may update these Terms from time to time. We will notify members of material changes before they take effect. Changes never increase an active member’s biweekly rate (see Price Lock).
Membership Agreement
This Membership Agreement supplements our Terms of Service and outlines specific terms for Kova Mobility members.
Membership Plans
We offer three membership tiers:
- Core: 3 days per week, 6 round trips per billing period, shared ride (max 2 passengers), $329 biweekly (Zone A included)
- Plus: 5 days per week, 10 round trips per billing period, shared ride (max 2 passengers), $525 biweekly (Zone A included)
- Black Label: 7 days per week, 14+ round trips per billing period, private ride, 1 Party Pass included per billing period, $675 biweekly (Zone A included)
Your zone is the one-way driving distance from your pickup to your destination. Zone A (under 20 miles) is included in every plan. Add-ons, available on every plan: Zone B, 20 to under 30 miles (+$35/bw); Zone C, 30 to under 40 miles (+$85/bw); Zone D, 40 to 50 miles (+$145/bw). Zone E, over 50 miles, is priced by quote. Your application shows an estimated zone; we confirm it by one-way driving distance before you commit.
Route Confirmation
Before membership begins, you must provide home and work addresses. We confirm all routes are operationally feasible. We reserve the right to decline memberships for routes we cannot reliably serve.
Billing and Renewals
Membership renews automatically at the end of each billing cycle unless cancelled. You are responsible for keeping payment information current. Payment failures will be retried; repeated failures may result in service termination.
Route and Schedule Changes
Changes to your days or times: 48 hours’ notice. Changes to your pickup or destination address: 14 days’ notice (may change your zone add-on). An address change is the only thing that can change your price, and only the zone add-on can change; your biweekly membership rate stays locked. Address changes requested with less than 14 days’ notice apply from the following billing cycle.
Attendance and Cancellations
Members are expected to use their scheduled routes regularly. Unpaid routes are still reserved for you. If you need to skip scheduled pickups, notify us in advance by text or call at (850) 348-0759.
Party Pass and Special Services
Party Pass is a standalone service separate from membership and not subject to subscription cancellation protections. Party Pass rides are one-time purchases.
Non-Discrimination
Kova Mobility does not discriminate based on race, color, national origin, sex, disability, or any other protected class. All members receive equal treatment regardless of background.
Termination
We reserve the right to terminate membership for non-payment, misuse of services, or violations of these terms. Terminated members forfeit remaining billing cycle credits.
Effective Date
This Membership Agreement is effective as of your enrollment date and remains binding for the duration of your membership.